What can corporate real estate learn from the sports and entertainment industry?

Chris Grundy
Additional contact information
Chris Grundy: ME Engineers, UK

Corporate Real Estate Journal, 2021, vol. 10, issue 4, 314-320

Abstract: The COVID-19 pandemic has highlighted the need for the office to become a destination and more than a physical space that brings people together. The experience of going to the office needs to be a great one; the environment should be designed to promote a person’s/ team’s performance, supplemented by technology to allow those creative sparks to be shared — all with a greater focus on the health and safety of building occupants and lower operational costs. This paper discusses how enhancing the user experience and adopting an efficiency to operations approach when thinking about space contributes to making the workplace a great place to work. The paper uses examples from ME Engineers’ work designing building services and technology systems for some of the most notable sports and entertainment facilities in the world, where venues have invested heavily in the customer experience to compete against at-home and virtual environments.

Keywords: customer experience; operational efficiency; smart buildings (search for similar items in EconPapers)
JEL-codes: R3 (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

Downloads: (external link)
https://hstalks.com/article/6411/download/ (application/pdf)
https://hstalks.com/article/6411/ (text/html)
Requires a paid subscription for full access.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aza:crej00:y:2021:v:10:i:4:p:314-320

Access Statistics for this article

More articles in Corporate Real Estate Journal from Henry Stewart Publications
Bibliographic data for series maintained by Henry Stewart Talks ().