Next-generation outsourcing: How EY evolved their outsourcing strategy for building a better working world

Kate Vitasek
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Kate Vitasek: Faculty, Graduate and Executive Education, University of Tennessee, USA

Corporate Real Estate Journal, 2025, vol. 15, issue 1, 40-59

Abstract: Ernst & Young (EY) — a leading professional services firm — has a long history of outsourcing facilities management (FM) services. This paper provides a case study of how EY is piloting the Vested outsourcing methodology in its Nordic region. It provides an in-depth review of EY’s outsourcing evolution — including profiling how EY used a collaborative request for partner (RFPartner) process, followed by using the Vested methodology to create a formal relational contract with win-win outcome-based economics where EY and ISS (a global provider of workplace services) are both vested in each other’s success. This paper concludes by sharing their results and how the parties are continuing to evolve their partnership under their flexible contracting framework. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.

Keywords: outsourcing; Vested; Vested outsourcing; innovation; transformation; facilities management (FM); outcome-based; outcome-based outsourcing; alternative service delivery models (search for similar items in EconPapers)
JEL-codes: R3 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:aza:crej00:y:2025:v:15:i:1:p:40-59

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