In search of a sweet spot for wealth management digitisation: Human versus technology, provider versus customer perspective

Bartosz Golba

Journal of Digital Banking, 2018, vol. 2, issue 3, 214-222

Abstract: The wealth management and private banking industry has been slow to get on board the digital revolution that has swept across the financial services industry. The industry’s initial attempts at ‘going digital’ were limited. Because most retail banks launched mobile applications, wealth managers did the same, without considering what these tools can actually be used for and which client pain-points they could resolve. This paper discusses the expectations of current and future private banking clients, and the role that technology and digitisation will play in addressing these. To succeed in the long term, wealth management organisations have to be smart in combining the strengths of their personnel with the capabilities offered by technology.

Keywords: wealth management; private banking; digitisation; robo-advice; technology; automated investments; client segmentation; mass affluent; intergenerational transfer (search for similar items in EconPapers)
JEL-codes: E5 G2 (search for similar items in EconPapers)
Date: 2018
References: Add references at CitEc
Citations:

Downloads: (external link)
https://hstalks.com/article/866/download/ (application/pdf)
https://hstalks.com/article/866/ (text/html)
Requires a paid subscription for full access.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aza:jdb000:y:2018:v:2:i:3:p:214-222

Access Statistics for this article

More articles in Journal of Digital Banking from Henry Stewart Publications
Bibliographic data for series maintained by Henry Stewart Talks ().