FinTech innovation: Revolutionary or evolutionary business model disruption?

Ravi Bhalla
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Ravi Bhalla: Head of Group Design, Lloyds Banking Group, UK

Journal of Digital Banking, 2019, vol. 4, issue 2, 102-110

Abstract: The next wave of FinTech activity has the potential to provide revolutionary business models. Collaboration between banks and FinTechs has influenced the evolution of banking business models. But the greatest challenge to FinTechs is to maximise and sustain customer adoption. This paper takes an applied approach to analyse the impact FinTech innovation has had on the banking sector and discusses its future. It will provide details of the new operating environment, discuss the evolution of customer experience and the digital banking landscape, and will examine how these areas have disrupted business and operating models. It will also discuss the threat posed by tech giants.

Keywords: FinTech; PSD2 & open banking; business models; customer experience; digital transformation; challenger banks; partnerships; collaboration; tech giants (search for similar items in EconPapers)
JEL-codes: E5 G2 (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jdb000:y:2019:v:4:i:2:p:102-110

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