Robotic process automation and its implications for programme management office

Manan Shah and Rajbir Samra
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Manan Shah: Director, PricewaterhouseCoopers, USA
Rajbir Samra: Banking and Capital Markets Practice, FSA, USA

Journal of Digital Banking, 2019, vol. 4, issue 3, 244-253

Abstract: Robotic process automation (RPA) is being adopted across various industries to ease employee workloads while cutting costs. It automates a host of tasks such as monotonous data entry, answering simple customer service requests and developing management reports, to name a few. Financial services are no exception, and RPA has made its way into this industry as well. Using this technology, financial workers can avoid having to spend time on repetitive, labour-intensive tasks and focus on value-added tasks. Programme management office (PMO) has historically been a critical area within the financial services domain where resources have invested a lot of effort to ensure timely project delivery in order to deliver value to stakeholders. As the RPA programme scales beyond Proof of Concept, it promises to significantly improve the PMO function by accelerating time to market on project execution and migrating from manual operations to a technology-driven capability.

Keywords: robotic process automation (RPA); emerging technologies; financial services; programme management office (PMO) (search for similar items in EconPapers)
JEL-codes: E5 G2 (search for similar items in EconPapers)
Date: 2019
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