Financial services in a post-pandemic world: How cloud-based intelligent enterprises will forge the path ahead

Jennifer Geary
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Jennifer Geary: EMEA, nCino, c/o Natalia Moose, Metal Box Factory, UK

Journal of Digital Banking, 2021, vol. 6, issue 2, 106-119

Abstract: COVID-19 has shown financial institutions (FIs) globally that the ability to respond quickly to unexpected challenges and continuously innovate to meet changing customer expectations and an ever-evolving industry is vital. Those institutions utilising cloud-based and cognitive technologies will have a competitive advantage over those that avoid or resist meaningful digital transformation. This paper will explore the benefits of cloud adoption and artificial intelligence (AI) and discuss how FIs can employ these technologies to help future-proof their organisations.

Keywords: SaaS; BaaS; artificial intelligence; machine learning; cognitive technologies; cloud; digital transformation; intelligent enterprise (search for similar items in EconPapers)
JEL-codes: E5 G2 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jdb000:y:2021:v:6:i:2:p:106-119

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