Enabling global payment capabilities for new channels: Case study

Marcus Treacher

Journal of Payments Strategy & Systems, 2007, vol. 2, issue 1, 21-26

Abstract: The banking service provider's ability to adapt to change can determine success or failure in the global payments space. Adapting to change is an art, a science and a critical skill. Through a case study of HSBC's recent experience with corporate clients, this paper relays an international banking organisation's experience and lessons learned in developing approaches to successful change management in payments.

Keywords: SWIFTnet; payments; SCORE; change management (search for similar items in EconPapers)
JEL-codes: E5 G2 (search for similar items in EconPapers)
Date: 2007
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jpss00:y:2007:v:2:i:1:p:21-26

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