Corporate practitioners moving to mobile banking: Key factors driving adoption

Michelle Darsow and Laura Listwan

Journal of Payments Strategy & Systems, 2012, vol. 5, issue 4, 360-372

Abstract: The appeal is undeniable. The ease, immediacy and accessibility that make mobile banking so attractive to consumers have not gone unnoticed by corporate practitioners. As companies seek to work smarter, faster and more efficiently, corporate mobile banking is a natural fit. By pushing the most-wanted, time-critical information out to corporate users, mobile banking allows them to stay in control on the go. With a smartphone, tablet or other mobile device, users can communicate transaction decisions and authorisations anywhere. As corporate practitioners begin to use mobile to perform critical banking functions, how will this change their expectations and interactions with their banks? Meanwhile, banks are applying lessons learned from previous mobile banking solutions to enhance the corporate user experience, add functionality and address mobile security concerns. This paper explores the growth in mobile and compares differences and similarities between consumer and corporate mobile banking, including small businesses. An analysis of trends and factors highlights key considerations in corporate mobile adoption: from which features and functionality to look for, to best practices for mobile security and a preview of what is in store for the future. This discussion includes industry research and the results of U.S. Bank’s proprietary research on mobile banking.

Keywords: corporate mobile banking; corporate practitioners; corporate mobile security; mobile banking apps; corporate mobile adoption; best practices; corporate; mobile (search for similar items in EconPapers)
JEL-codes: E5 G2 (search for similar items in EconPapers)
Date: 2012
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