The future of payments: How FinTech players are accelerating customer-driven innovation in financial services

Margaret Weichert

Journal of Payments Strategy & Systems, 2017, vol. 11, issue 1, 23-33

Abstract: Innovation in the financial services realm is happening at an ever-increasing pace. FinTech firms across the globe are playing a major role in using new technologies and new business models to better align payments solutions with customer needs. Transformation is accelerating due to broad global trends around connected devices and mobility as well as shifts in demographics and customer expectations. Shifting security concerns and pointof- sale technology changes further reinforce the environment of change. In this context, this paper addresses how the broader financial services landscape is impacted by major global shifts including: end-to-end commerce focus; advances in machine learning and analytics; mass customisation — loyalty, segmentation and new value propositions; and technology transformations in connectivity, efficiency and security.

Keywords: payments; innovation; FinTech; customer-driven transformation; digital and mobile commerce; financial services (search for similar items in EconPapers)
JEL-codes: E5 G2 (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
https://hstalks.com/article/1810/download/ (application/pdf)
https://hstalks.com/article/1810/ (text/html)
Requires a paid subscription for full access.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aza:jpss00:y:2017:v:11:i:1:p:23-33

Access Statistics for this article

More articles in Journal of Payments Strategy & Systems from Henry Stewart Publications
Bibliographic data for series maintained by Henry Stewart Talks ().