COVID-19 and point-of-sale payments in Belgium: How the older generation also learned to love contactless

Ellen Van Droogenbroeck and Leo Van Hove
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Ellen Van Droogenbroeck: Guest Professor, Vrije Universiteit Brussel, Belgium
Leo Van Hove: Professor of Economics, Vrije Universiteit Brussel, Belgium

Journal of Payments Strategy & Systems, 2022, vol. 16, issue 1, 17-27

Abstract: This paper reports the first publicly available results of Belgium’s newly created Digital Payment Barometer. The results show that, as in other countries, the COVID-19 pandemic triggered a shift towards contactless and, to a lesser extent, mobile payments at the point of sale. Strikingly, however, the biggest jumps in the use of contactless payments are observed in the 65–74 and 75+ age groups. There are also indications that these shifts in behaviour may well outlast the pandemic, as consumer preferences have also changed markedly.

Keywords: point-of-sale payments; COVID-19; contactless; mobile; Belgium (search for similar items in EconPapers)
JEL-codes: E5 G2 (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:aza:jpss00:y:2022:v:16:i:1:p:17-27

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