Building a closed loop supply chain for a customer-centric and circular economy

Stef De Bont

Journal of Supply Chain Management, Logistics and Procurement, 2018, vol. 1, issue 3, 234-246

Abstract: This paper discusses three trends which are having a substantial impact on how the supply chain bridges companies that offer products to customers in today’s global marketplace. Direct-to-customer commerce, the subscription and share economy, and the circular economy affect the supply chain by virtue of the fact that these trends involve a relatively new phenomenon: product returns. Product returns require companies to engage with customers who return a product. Returned products need to be received and preferably be injected into a new supply chain to avoid value depreciation.

Keywords: reverse supply chain; reverse logistics; returns management; product returns; circular economy; returns material authorisation (search for similar items in EconPapers)
JEL-codes: L23 M11 (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jscm00:y:2018:v:1:i:3:p:234-246

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