Empowering physicians with a digital workflow and AI-based clinical documentation programmes at Halifax Health

Ginny Kwong and Tom Stafford
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Ginny Kwong: Halifax Health, USA
Tom Stafford: Information Technology, Halifax Health, USA

Management in Healthcare: A Peer-Reviewed Journal, 2020, vol. 4, issue 4, 294-299

Abstract: For more than 90 years, Halifax Health has offered complete healthcare and diagnostic treatment services for its local communities and ranks consistently among the top 5 per cent of all US-based hospitals for clinical outcomes. Like many healthcare organisations, Halifax Health has continued working through the transition from paper patient charts to digitally documenting patient care — a transition that has required changes to workflows and additional administrative burdens on care teams. This paper describes how Halifax Health has implemented a reimagined digital workflow with AI-based clinical documentation programmes for providers and clinical documentation teams alike. With the use of these new technologies, Halifax Health has alleviated the many administrative burdens of physicians; empowered them with clinical intelligence at the point of care; improved a range of clinical documentation metrics, including case coverage, query responses and case mix index (CMI); and enabled the electronic health record (EHR) to become what it was always meant to be: a vehicle to facilitate and empower physicians in creating better patient outcomes.

Keywords: artificial intelligence; clinical documentation improvement; speech recognition; computer-assisted physician documentation (search for similar items in EconPapers)
JEL-codes: I1 I10 (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:aza:mih000:y:2020:v:4:i:4:p:294-299

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