Disseminating the TogetherTeam Virtual Connected Care (VCC) innovation system-wide: From ideation to implementation

Murielle Beene and Gay Landstrom
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Murielle Beene: Trinity Health, Integrated Clinical Services, USA
Gay Landstrom: Trinity Health, Integrated Clinical Services, USA

Management in Healthcare: A Peer-Reviewed Journal, 2025, vol. 9, issue 4, 338-344

Abstract: Workforce shortages, exacerbated by the COVID-19 pandemic, necessitated the development of novel care delivery models that could leverage the available nursing workforce in concert with emerging technology. One large national healthcare system successfully presented a case for the implementation of an innovative model that would team available nurses, a dedicated care partner and leverage technology to deliver adult acute care in inpatient units. The model was developed, prototyped and tested, with outcomes catalysing the system decision to scale and sustain the model across all acute care hospitals. A different type of implementation team with a focus on change methodology was organised, established upon the important values of the organisation, and utilised to implement the model on an initial 2,500 beds. Principles of Human Caring Science, relational coordination, professional governance and the sustainment of health information technology structures were both cornerstones of the model and enablers of the change process. This paper, in a case study format, details the model, change tactics and learnings from the implementation. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/

Keywords: change leadership; leadership execution; project management; novel care models; innovation; sustainment (search for similar items in EconPapers)
JEL-codes: I1 I10 (search for similar items in EconPapers)
Date: 2025
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