Identifying features of the level of digitalization of banking services in different countries

Menslu Sultanova, Akylbek Sultanov, Yelnaz Zhangaliyeva, Gaukhar Zhanibekova, Mainur Ordabayeva, Altynshash Zamanbekova, Nurkhat Ibadildin and Saule Primbetova ()
Additional contact information
Menslu Sultanova: Zhangir Khan University
Akylbek Sultanov: Zhangir Khan University
Yelnaz Zhangaliyeva: Zhangir Khan University
Gaukhar Zhanibekova: “Q” University
Mainur Ordabayeva: Sarsen Amanzholov East Kazakhstan University
Altynshash Zamanbekova: Kazakh Ablai khan University of International Relations and World Languages
Nurkhat Ibadildin: Astana IT University
Saule Primbetova: Makhambet Utemisov West Kazakhstan University

Eastern-European Journal of Enterprise Technologies, 2024, vol. 5, issue 13 (131), 58-66

Abstract: The object of the study is digitalization of banking services. The problem of assessing the level of digitalization of banking services in different countries is solved. The results obtained are: – classification of countries by the level of digitalization of banking services: high level (China, England), medium level (USA, Sweden, Germany, Japan, Ukraine, Kazakhstan) and low level (Spain, Italy, India, Brazil); – a reliable (R2=0.78) positive dependence of the level of digitalization of banking services on the ratio of non-cash payments to GDP and on the rating of favorable conditions for doing business was revealed; – additional competitive factors were added to the model: the positive dependence of the level of digitalization of banking services on the ratio of non-cash payments to GDP (t=3.338) and on the rating of favorable conditions for doing business (t=3.250) was confirmed. The obtained results are explained by the assumption of linear dependence of the level of digitalization of banking services, the volume of non-cash payments and Doing business rating and the construction of an econometric regression model of the dependence of the level of digitalization of banking services of a particular country on the factors affecting the development of digital technologies in the banking sector. The peculiarities of the results obtained consist in the development of a score assessment of the level of digitalization of banking services using three criteria derived from international statistics and its testing on 12 countries of different economic levels of development. The practical significance of this study is the possibility of applying the findings to increase the level of digitalization of banking services in the amount and conditions appropriate to the national economy.

Keywords: digitalization of banking services; banking services; non-cash payments; digital technologies; GDP (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:baq:jetart:v:5:y:2024:i:13:p:58-66

DOI: 10.15587/1729-4061.2024.312341

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