Transport and logistics services as a component of the transport complex and their quality management

Oksana Kryvoruchko, Illia Dmytriiev, Georgiy Poyasnik, Inna Shevchenko and Iaroslava Levchenko
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Oksana Kryvoruchko: Kharkiv National Automobile and Highway University
Illia Dmytriiev: Kharkiv National Automobile and Highway University
Georgiy Poyasnik: Kharkiv National Automobile and Highway University
Inna Shevchenko: Kharkiv National Automobile and Highway University
Iaroslava Levchenko: Kharkiv National Automobile and Highway University

Chapter 4 in Problems and prospects of development of the road transport complex: financing, management, innovation, quality, safety – integrated approach, 2021, pp 42-62 from PC TECHNOLOGY CENTER

Abstract: Section 1 of this monograph discussed the impact of the quality of education on the development of both the individual sector and the country as a whole. In this section we will talk about one very powerful component of the transport complex of each country – transport and logistics services. During the transition of Ukraine’s economy to an innovative path of development, the processes of specialization, concentration and cooperation of industrial, agricultural and other industries should be strengthened, which leads to continuous growth of cargo transportation and requires further improvement of transport and logistics management methods, introduction of advanced logistics technologies. That is, the key to the development of logistics and the market of transport and logistics services is the effective management of their quality. The main problems of quality of Ukrainian logistics are considered in the work. Quality management of transport and logistics services is a permanent purposeful process for the formation and development of relations with consumers, associated with the provision of a range of logistics services. The basic principles of quality management have been substantiated: orientation on requirements, constant communication with consumers of logistic services; building mutually beneficial relationships with consumers and staff of an enterprise; flexibility of the system of transport and logistics customer service and others. Methodological support for quality management of transport and logistics services has been developed, which includes a certain procedure and a set of appropriate methods for implementing this activity based on the application of the scenario approach and algorithmization of procedures for obtaining possible states of operation of modern transport and logistics sector.

Keywords: Quality; transport and logistics service; quality management; quality management process of trans­port and logistics services; quality of the logistics process; order terms; quality management strategies (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:baq:pcchap:978-617-7319-45-9-ch4

DOI: 10.15587/978-617-7319-45-9.ch4

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