Internal Communication in Organizations: The Case of the Post of Kosovo

Arben Fetoshi and Remzie Shahini-Hoxhaj

Economic Studies journal, 2023, issue 4, 70-87

Abstract: Effective and transparent communication among publicly owned organizations is considered crucial for enhancing the staff’s performance and accomplishing strategic priorities. The paper examines the Post of Kosovo, as a major public enterprise and looks at internal communication and its impact on employees' efficiency. Drawing on survey analysis and interviews, we find that the Post of Kosovo, as a public enterprise applied a closed type of hierarchical management, with no formal structure of communication in the organizational scheme. Our findings indicate that communication in the Post of Kosovo is characterized by a lack of transparency, control and manipulation, and centralized decision-making structures. It also indicates that communication has a direct impact on employee motivation and overall organizational performance. Thus, the findings of the study contribute to the existing literature on public enterprise management in transition societies and provide valuable insights into how internal communication can be used as an important tool for organizational success.

JEL-codes: L32 M12 M14 P31 (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:bas:econst:y:2023:i:4:p:70-87

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