The Impact of Stress on Employees in the Indian Restaurants Operating in the UK

Junu Sharma, Nasreen Zehra and Edward Anyaegi
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Junu Sharma: University of Sunderland
Nasreen Zehra: University of Karachi
Edward Anyaegi: University of Sunderland

International Journal of Applied Business and Management Studies, 2022, vol. 7, issue 1, 1-35

Abstract: This present research discusses the stress management how it impacts the employee performances at various work settings. It describes the role of motivation that take place due to the stress control and how in overall the internal customer satisfaction is enhanced. Aim of the present research is to evaluate the association between the employees and workload in the Restaurant Industry of the UK by scrutinizing the association between various strategies utilized to cope with stress effectively in a current operating environment of the restaurant sector. Almost all employees experience stressful situation from time to time. The stress is also created by the pay scale based on the past research however the present research revealed that approximately 57% respondents are content with the pay scale, thus in the organization of choice the pay scale is not the fundamental factor for generating stress. The findings of the present research were attained through the means of primary research, for instance the interviews conducted by the management and employee feedback attained through the survey questionnaire disclosed that one of the most common factors is stress existing in both micro and macro environment. Moreover, it has significant impact on individuals in diverse means such as decline in the working efficiency to an extent, decline in the quality of work among employees which further hinders their progress. However, taking in consideration the other aspect of our analysis aim is to analyze the association between the selected organizations and stress. The conclusion can be drawn that stress exists in the organization however management ensures to have strategies in place to minimize the stress and assists its workforce to overcome challenges associated causing stress.

Keywords: occupational stress; employee performance; motivation; service industry (search for similar items in EconPapers)
Date: 2022
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