THE QUALITY OF THE SERVICES OFFERED BY THE RURAL TOURISTIC PENSIONS FROM GARDA DE SUS (THE APUSENI MOUNTAINS)

Janetta Sirbu (), Nicolae Marginean (), Florin Radu Pintea () and Oana Eleonora Glogovetan ()
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Janetta Sirbu: Bogdan Voda University of Cluj-Napoca, Faculty of Economic Sciences, Romania
Nicolae Marginean: Bogdan Voda University of Cluj-Napoca, Faculty of Economic Sciences, Romania
Florin Radu Pintea: Bogdan Voda University of Cluj-Napoca, Faculty of Economic Sciences, Romania
Oana Eleonora Glogovetan: Bogdan Voda University of Cluj-Napoca, Faculty of Economic Sciences, Romania

JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA, 2011

Abstract: The article presents the quality of the services offered by the rural touristic pensions in Gârda de Sus (the Apuseni Mountains). The importance of the theme is also given by the fact that each year the number of tourists that turned towards this kind of rural touristic services has increased by 158% in 2008 compared to 2004. In order to estimate the quality of the services offered by the rural touristic pensions a questionnaire for two groups of subjects has been used : the owners of the pensions and their customers – the tourists. The test sample used for the owners of rural touristic pensions from the studied area was formed by 27 people, the questionnaire’s scope being that of testing the extent to which the owners are aware of the current Legislation as well as other aspects indirectly influenced by this: the quality of services – hospitality, the degree of receptivity to new, willingness to change, the importance of a close and friendly relationship with the customers etc. There have been 135 test sample tourists that have visited the studied pensions that have been asked questions regarding the quality of the services offered, the hospitality aspects, the pensions peculiarities and authenticity etc.

Keywords: rural touristic pensions; tourists; services; quality (search for similar items in EconPapers)
JEL-codes: Q01 Q13 Q26 R11 (search for similar items in EconPapers)
Date: 2010
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http://tbs.ubbcluj.ro/RePEc/bbn/journl/Negotia_1_2011.pdf Revised version, 2010 (application/pdf)

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