QUALITY MANAGEMENT SYSTEM IN HIGHER EDUCATION – EMPLOYERS’ APPROACH

Liviu Ilies (), Codruta Osoian () and Monica Zaharie ()
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Liviu Ilies: Babes-Bolyai University, Cluj-Napoca
Codruta Osoian: Babes-Bolyai University, Cluj-Napoca
Monica Zaharie: Babes-Bolyai University, Cluj-Napoca

Description: Managerial Challenges of the Contemporary Society from Faculty of Economics and Business Administration, Babes-Bolyai University

Abstract: Despite the debates still going on, the importance of quality and the quality management in higher education remains a perpetual concern with the field researchers. With regard to quality conceptualization, the difficulty to reach a consensus lies in the variety of fields for which quality needs to be defined and assessed, as well as the multifold approaching perspectives. The present paper offers an analysis of the quality of the university system from the employers’ perspective. The methodology is based on a quantitative online survey, conducted on companies from Romania. A set of 17 items were evaluated by the respondent companies as representing a high quality university. In order to identify the dimensions that lie behind the items measuring quality of the university system, an exploratory factor analysis was conducted. The dimensions identified bring an input for the higher education institutions useful for the improvement of the educational process and outcomes.

Pages: 5 pages
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