Enhancing Brand Loyalty in Tanzanian Public Higher Education Institutions

Hellena Mohamedy Mushi ()
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Hellena Mohamedy Mushi: Mzumbe University Mbeya Campus College Tanzania

Marketing and Branding Research, 2025, vol. 12, issue 1, 21-38

Abstract: In the competitive environment of Tanzanian public higher education, maintaining a competitive edge requires an innovative approach to institutional branding. This article focuses on understanding the elements that influence brand loyalty among local students, particularly university image, perceived teaching quality, self-efficacy, and intention. Grounded in the Theory of Planned Behavior, the research employed proportionate random sampling to select participants and distributed 1,000 questionnaires across five public universities in Tanzania, receiving 400 valid responses for analysis using Structural Equation Modeling. The results indicated significant direct effects of university image, perceived teaching quality, and intention on brand loyalty, while self-efficacy exhibited no statistically significant impact. The findings underscored the critical role of perceived teaching quality and university image in shaping student loyalty toward a university's brand. Additionally, the study highlights the importance of intention as a mediating factor in influencing brand loyalty. These insights contribute to enhancing institutional branding strategies in Tanzanian public higher education. The study also offers practical recommendations and identifies areas for future research to strengthen branding and foster loyalty among students.

Keywords: Self-Efficacy; University Image; Perceived Teaching Quality; Brand Loyalty (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:bco:mbraaa::v:12:y:2025:p:21-38

DOI: 10.32038/mbr.2025.12.01.02

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