Effects of Workplace Conflict Stress on the Performance of Nurses in Kenyatta National Hospital in Nairobi City County, Kenya

Jacklyne Nafula Sanyanda and Dr. Lawrence Wainaina
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Jacklyne Nafula Sanyanda: Department of Business Administration, School of Business, Kenyatta University, Kenya
Dr. Lawrence Wainaina: Department of Business Administration, School of Business, Kenyatta University, Kenya

International Journal of Research and Innovation in Social Science, 2021, vol. 05, issue 08, 793-797

Abstract: Managing resources is ensuring that employees and organizations achieve high levels of performance. However, in many organizations the performance of workers in different working conditions is less compared to their full potential in terms of skills, abilities and capacities. Aim: of this study was to examine the effect of workplace conflict stress on the performance of Nurses in Kenyatta National Hospital in Nairobi City County, Kenya. Method: The study used explanatory study design. The target population was 2453 nurses working at Kenyatta National hospital. This study adopted stratified sampling technique. Selection of the respondents was through simple random sampling, a sample size of 332 respondents. Questionnaires were utilized in collecting primary data. The researcher used both inferential statistics and descriptive analysis in analyzing quantitative data. Results: The study found that workplace conflict stress had a positive significant relationship with the performance of nurses in Kenyatta National Hospital in Nairobi City County, Kenya. Conclusion: The study concluded that workplace conflict had psychological as well as the physiological effects on both workers and managers, impacting their health and job efficiency, and it is a leading cause of absenteeism and low employee turnover. Recommendation: The study recommended that Managers must understand and realize that the value they add to the company is in their dealings with people in order to cope with stress more effectively.

Date: 2021
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