Influence of Organizational Trust on Effectiveness of University Registries in South-West Nigeria

Racheal Olufumilola Dada and Ruth Onajite Owolabi
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Racheal Olufumilola Dada: Department of Information Resources Management, School of Management Science, Babcock University Ilishan-Remo, Ogun State, Nigeria
Ruth Onajite Owolabi: Department of Information Resources Management, School of Management Science, Babcock University Ilishan-Remo, Ogun State, Nigeria

International Journal of Research and Innovation in Social Science, 2021, vol. 05, issue 10, 168-177

Abstract: Organizational effectiveness of University registries is particularly important because of the vital role registry plays in university administration. Different studies have indicated that university registries have been encountering a number of problems including high level of mistrust on individual basis and at administrative level. This study investigated the influence of organizational trust on effectiveness of university registries in South–West Nigeria. Survey research design was adopted for this study. The population comprised 2,282 staff of university registries in South–West Nigeria. Random sampling technique was adopted using Taro Yamane sample size determination formula to select three hundred and forty registry staff. A validated structured questionnaire was administered. Cronbach’s alpha reliability coefficients for the constructs ranged from 0.87 to 0.88. Data were analysed using descriptive statistics and multiple regression analysis. The findings revealed that organizational trust significantly influenced organizational effectiveness (Adj R2 = 0.660, F(3, 336) = 20.255, p

Date: 2021
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