The Effect of Organizational Innovation and Technological Innovation on the Quality of Animal Health Service and Their Impact on Organizational Performance in Aceh Livestock Department

Yus Efendi, Amri and Ridwan
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Yus Efendi: Management Department, Universitas Syiah Kuala, Indonesia
Amri: Management Department, Universitas Syiah Kuala, Indonesia
Ridwan: Management Department, Universitas Syiah Kuala, Indonesia

International Journal of Research and Innovation in Social Science, 2021, vol. 05, issue 10, 551-559

Abstract: This study aims to examine the effect of organizational innovation and technological innovation on organizational performance in the Aceh livestock department mediated by the quality of animal health service. The research population was 118 district/city animal health service officers in Aceh province. There were 128 officers chosen as the sample through the Slovin method. Data were analyzed by Structural Model Test. From the result we can see that the model tested proves that organizational innovation affects the service quality, technological innovation affects the service quality, organizational innovation affects organizational performance, technological innovation does not affect organizational performance, service quality affects organizational performance, service quality mediates the effect of organizational innovation on organizational performance, and service quality mediates the effect of technological innovation on organizational performance in the Aceh Livestock Department. The results also illustrate that service quality functions as a partial mediator on the effect of organizational innovation on organizational performance, and service quality functions as a full mediator on the effect of technological innovation on organizational performance. These results contribute academically to the development of a management model to improve organizational performance, which is a function of increasing organizational innovation variable either directly or through service quality, and the function of improving technological innovation to improve service quality, and ultimately will have an impact on improving organizational performance. For future researchers, research can be developed based on this tested model by adding variables such as organizational culture and organizational behavior.

Date: 2021
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