A Causal Model of Managerial Effectiveness for Managers of Water Service Providers in Davao Region XI, Philippines

Anabelle O. Chagas and Gloria P. Gempes
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Anabelle O. Chagas: University of Mindanao, Philippines
Gloria P. Gempes: University of Mindanao, Philippines

International Journal of Research and Innovation in Social Science, 2022, vol. 6, issue 10, 740-748

Abstract: This study determined the best fit model of managerial effectiveness among managers of water service providers based on knowledge management, personal skills, and emotional labor of six public water utility providers in Davao Region, one of the regions of the Philippines, designated as Region XI. The Structural Equation Modeling (SEM) was utilized in this study with a sample of 400 respondents who were employees of the different water utility providers in Region XI. Sets of adapted survey questionnaires were used to obtain data from the respondents, which were subjected to content validity and reliability analysis. The data were analyzed using the Mean, Pearson-r, and Structural Equation Model. The results reveal that the levels of knowledge management, personal skills, and emotional labor strategies of managers among water service providers are very high. Moreover, a significant relationship existed between these variables. The best fit model (hypothesized model 5) revealed a significant relationship between knowledge management and personal skills as exogenous variables predicting the endogenous variable managerial effectiveness.

Date: 2022
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