Information and Communication Technology in Rural Healthcare and Social Welfare Service Provision in Ghana – Prospects in the Face of Social Inequalities

Paul Kwaku Larbi Anderson, Johannes Schädler and Lars Wissenbach
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Paul Kwaku Larbi Anderson: Center for Planning and Development of Social Services (ZPE) University of Siegen, Germany
Johannes Schädler: Center for Planning and Development of Social Services (ZPE) University of Siegen, Germany
Lars Wissenbach: Center for Planning and Development of Social Services (ZPE) University of Siegen, Germany

International Journal of Research and Innovation in Social Science, 2022, vol. 6, issue 12, 08-15

Abstract: In recent times, Information and Communication Technologies (ICTs) are being adopted more widely and variously by local governments across the globe to enhance citizens’ participation in the socio-political decision-making process. Potentially, ICTs, if properly designed and implemented, can improve civic participation in the context of information dissemination, request and feedback, and direct engagement in local policy debates in various areas of public service delivery. This paper presents the findings of a study that examined the prospects of enhancing citizens’ participation in local governance and development through ICTs in rural Ghanaian communities. The main objective was to explore the potential of ICTs to facilitate communication relating to social welfare and health-related services between rural dispersed communities and local government structures. The study was conducted in two purposefully selected municipalities, one being Nsawam-Adoagyiri, and the other Suhum, both situated in the Eastern Region of Ghana. Through community engagements and participatory design, digital competence, and the use of ICT tools for communication and participation in local governance were explored with the primary focus on public service delivery relating to health and social care.

Date: 2022
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