Twitter Media Information Sharing on BPJS Kesehatan Services

Neka Fitriyah
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Neka Fitriyah: Sultan Ageng Tirtayasa University Banten-Indonesia

International Journal of Research and Innovation in Social Science, 2022, vol. 6, issue 12, 38-41

Abstract: Health services are one of the fundamental rights of the people whose provision must be administered by the Government as mandated in the 1945 Constitution. BPJS Kesehatan twitter account often finds various types of complaint tweets, questions, criticisms and suggestions every day from the public in submitting opinions, questions, confirmations and other information. This research tries to see how the role of Twitter BPJS Kesehatan as a medium for sharing information. The research method used in this study is a descriptive qualitative method that tries to describe BPJS Kesehatan’s Twitter social media as a means of sharing information. The results of this study illustrate the role of Twitter in BPJS Kesehatan including: (1) Promoting blog posting companies through company accounts (2) Communicating problems faced by the community in obtaining BPJS Kesehatan services (3) Building a reputation for BPJS Kesehatan services (4) Educational facilities to the public.

Date: 2022
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