Factors that Affect Patients’ Use of the Santri Application in the Hospital in Sidoarjo

Nur Baity Rahma Ramadhani Gunawan
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Nur Baity Rahma Ramadhani Gunawan: Department Medical Records and Health Information Ministry of Health Malang Health Polytechnic

International Journal of Research and Innovation in Social Science, 2023, vol. 7, issue 7, 1054-1067

Abstract: This study aims to identify the variables influencing the utilization of the SANTRI application at Sidoarjo Hospital. Cross sectional research design for observations. The Technology Acceptance Model (TAM) questionnaire used in the collection is standard, 95 respondents make up the population, which is limitless. According to the findings, the highly accepted group includes the following: 76% perceived usefulness (PU), 76% perceived ease of use (PEU), 82% attitude towards adopting technology, and 80% behavioral intention to use (BU). These four elements’ effects on actual technology usage (ATU) were investigated in part, with the following findings: effect of PU on ATU = 0.001, effect of PEU on ATU = 0.016, effect of AT on ATU = 0.043, and effect of BU on ATU = 0.011. When four test values are 0.05, a substantial effect has been found. Significant findings (Sig = 0.000) were achieved when the four variables were tested simultaneously on the ATU variable. It can be said that the perceived utility, perceived simplicity, attitude toward utilizing technology, behavioral intention to use, and actual usage of technology all have an impact on how the SANTRI application is used in Sidoarjo Hospital.

Date: 2023
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