An assessment of Work Life Balance and Employee Performance in the Banking Sector: A Case of AB Bank Branches in Lusaka-Zambia

Jacqueline Siwale, Febby Latoya Mwiikisa, Victor Chikampa and Lukubi Lwiindi
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Jacqueline Siwale: Lecturer- Lecturer & Programme Co-ordinator-Texila American University
Febby Latoya Mwiikisa: Graduate- Business and Information Technology Faculty-Cavendish University-Zambia
Victor Chikampa: Lecturer, Department of Social Development Studies- Mulungushi University Zambia
Lukubi Lwiindi: Lecturer-Department of Physiological Science-University of Zambia

International Journal of Research and Innovation in Social Science, 2023, vol. 7, issue 7, 1471-1485

Abstract: Work-life balance of an employee is as important for the employing organisation as it is for an individual employee. The main aim was to assess management of work life balance and employee performance at different AB Bank branches in Lusaka-Zambia. A descriptive study design was used in and employed both convenient and simple random sampling technique. With a target population of at least 500 with a sample size of 222 employees and 22 managers was selected from different braches. Analysis was evaluated statistical data analysis package for Social Sciences, SPSS (version 22.0). The findings in the study revealed that factors such as Human Resource policies, job insecurities, compensation packages, job tenure, work environment, were among factors of working organizational culture at AB Bank branches. Furthermore, expecting women and parent employees mostly expect maternity leave for adoption and it is covered from the leave arrangements were as parenting and pregnancy policy had no impact to the employee’s performance. The study also recommends that AB Bank should prioritize creating different work life balance practice for employees by enhancing the use of work life-balance options like flexi time; job sharing and breaks from work so that employees can feel that the organization is facilitating their coordination of family and professional lives, among many other.

Date: 2023
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