The Role of Technology Acceptance Model on Intentions of Zakat Payers in Using Online Zakat Payment Services

Siti Hirdayu Mohd Radzi, Nisrin Alyani Ishak, Ana Salwa Md Zin, Syafiq Dhamiri Ayop and Rahayu Abdul Rahman
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Siti Hirdayu Mohd Radzi: Faculty of Business and Accountancy, Universiti Poly-Tech Malaysia
Nisrin Alyani Ishak: Faculty of Business and Accountancy, Universiti Poly-Tech Malaysia
Ana Salwa Md Zin: Faculty of Business and Accountancy, Universiti Poly-Tech Malaysia
Syafiq Dhamiri Ayop: Faculty of Business and Accountancy, Universiti Poly-Tech Malaysia
Rahayu Abdul Rahman: Faculty of Accountancy, Universiti Teknologi MARA, Perak Branch, Tapah Campus, Malaysia

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 11, 1089-1096

Abstract: This study aims to examine how Technology Acceptance Model factors; perceived usefulness and perceived ease of use affect the intention of muzakki (zakat payers) to adopt online zakat payment services. Data were collected through an online survey of 230 zakat payers in Malaysia. Participants were chosen using cluster sampling from both government and private sectors. The findings show that both perceived usefulness and perceived ease of use are positively and significantly associated with the intention of zakat payers to use online zakat payment services. Given the scarcity of research on the adoption of online zakat services, this study makes a substantial contribution to understanding the factors shaping the utilization of such services in the country. Additionally, these findings provide important insights for formulating strategies to improve the uptake of online zakat payment services in comparable developing countries.

Date: 2024
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