The Implementation of Quality Management Practices in Namibian Higher Education Institutions

Esther Nuuyoma and Elock Emvula Shikalepo
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Esther Nuuyoma: Directorate of Quality Assurance and Management, the International University of Management (IUM), Windhoek, Namibia
Elock Emvula Shikalepo: Directorate of Postgraduate Studies and Research, the International University of Management (IUM), Windhoek, Namibia

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 11, 25-40

Abstract: Higher Education Institutions all over the world, have a greater role to play in addressing quality in service delivery as well as anticipating client needs and satisfying them. To maintain quality and provide better service delivery to their stakeholders, many HEIs in Namibia have started to introduce quality management systems or quality assurance systems. This study intended to determine whether quality management processes in Namibian HEIs were implemented effectively, in compliance with international best practices. The study has used a mixed-methods research methodology, dominated mainly by quantitative research methods, with limited use of qualitative methods and data. Data was collected from a sample of 23 staff members and 74 final year students from one selected public HEI in Namibia. Findings from this study revealed that although quality management was being practiced at this institution, there was need to strengthen awareness among all the stakeholders, as well as maintain the active involvement of top management in quality management-related interventions. The study established that QMPs were not implemented effectively at both strategic, tactical and operational levels at the institutions, which then compromised the overall quality assurance of the institutions at different fronts. It was also established that serious attention should be given to monitoring and evaluation of implementation processes. Some stakeholders were also not made aware of QMPs at the institutions, which made stakeholders deficient in proving the required support towards the implementation of QMPs. The study recommends that HEIs should ensure that QMPs are implemented at all levels of the institutions. HEIs should sensitize all stakeholders to make them aware of the quality-assurance related policies and procedures that are in place and ensure that stakeholders are fully involved in their implementation, to realise effectiveness in the implementation of quality assurance practices in HEIs.

Date: 2024
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