Why Does It Fail? A Systematic Review of End-Users’ Challenges in Business Intelligence

Mohd Mustafa Alfariz, Ariff Md Ab Malik and Anitawati Mohd Lokman
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Mohd Mustafa Alfariz: Faculty of Business and Management, Universiti Teknologi MARA, Shah Alam, Malaysia
Ariff Md Ab Malik: Faculty of Business and Management, Universiti Teknologi MARA, Shah Alam, Malaysia
Anitawati Mohd Lokman: College of Computing, Informatics and Mathematics, Universiti Teknologi MARA, Shah Alam, Malaysia

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 11, 304-315

Abstract: Business Intelligence (BI) has become an essential tool for modern organisations, facilitating strategic decision-making through data analysis and actionable insights. Despite extensive research on organisational challenges, there is a gap in understanding the adoption and usage barriers at the individual level. Following the PRISMA 2020 protocol, this systematic literature review includes empirical studies from Scopus and Web of Science, published between 2021 and September 2024. Using automation and qualitative methods, 18 documents were selected, identifying 12 themes across three domains: technology, individual, and organisation. The study reveals the interconnected nature of these determinants, with some acting as antecedents or precedents to others. Subsequent research should delve into external influences on users and other understudied factors. This review offers comprehensive insights into the multifaceted challenges faced by end-users, offering valuable guidance for researchers and practitioners in successful BI implementation.

Date: 2024
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