Unveiling Malaysians’ Future Payment Preferences by Toll Users at Toll Plazas

Mohammad Nor Izzuddin Amaran, Siti Zaharah Ishak and Wan Mazlina Wan Mohamed
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Mohammad Nor Izzuddin Amaran: Malaysia Institute of Transport (Universiti Teknologi MARA) Selangor, Malaysia.
Siti Zaharah Ishak: School Of Civil Engineering (Universiti Teknologi MARA) Institute of Road Safety Research (MIROS) Selangor, Malaysia.
Wan Mazlina Wan Mohamed: School Of Mechanical Engineering (Universiti Teknologi MARA) Malaysia Institute of Transport (MITRANS) Selangor, Malaysia.

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 12, 2742-2754

Abstract: This study employs time series modeling to forecast Malaysians’ toll payment preferences, providing insights for improving toll plaza management and promoting cashless systems. Results reveal a preference for Touch ‘n Go, with projected growth for MyRFID and Bank Card methods. Findings suggest key strategies for enhancing service efficiency and reducing congestion at Toll Plaza along the North-South Expressways in Malaysia.

Date: 2024
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