Evaluating User Satisfaction with Digital Library Services: A Study of Academic Libraries in Higher Education Institutions

Nur Azimah Azib, Roziya Abu, Siti Khadijah Rafie and Nurul Syfa’ Mohd Tokiran
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Nur Azimah Azib: UiTM Selangor Branch, Puncak Perdana Campus, 40150 Shah Alam, Selangor, Malaysia
Roziya Abu: UiTM Selangor Branch, Puncak Perdana Campus, 40150 Shah Alam, Selangor, Malaysia
Siti Khadijah Rafie: UiTM Selangor Branch, Puncak Perdana Campus, 40150 Shah Alam, Selangor, Malaysia
Nurul Syfa’ Mohd Tokiran: UiTM Selangor Branch, Puncak Perdana Campus, 40150 Shah Alam, Selangor, Malaysia

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 12, 4511-4517

Abstract: The transformation of libraries from traditional physical spaces to dynamic online knowledge hubs, commonly referred to as digital libraries, has significantly reshaped the landscape of information access and management. This shift is particularly pronounced in higher education institutions, where digi-tal libraries have become essential repositories of scholarly content and ser-vices, offering curated collections that ensure both accessibility and quality. The study investigated student satisfaction with digital library services at higher education institutions in Bukit Cherakah, Selangor, focusing on the relationship among key service attributes—information quality, system quality, and service quality—and overall student satisfaction. Using a survey research methodology, this study collected data from a representative sample of 384 students across various education levels and disciplines, employing a Likert scale to gauge satisfaction levels. The findings are expected to identify critical factors that influence student satisfaction, offering insights for enhancing digital library services to better meet the evolving needs of users. By addressing the gap in understanding user satisfaction and utilization patterns, particularly in higher education institution, this research contributes to the ongoing development of more effective and user-centered digital library platforms in higher education.

Date: 2024
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