The Quality Management Practices and Supply Chain Performance in Malaysian SMEs

Nurazree Mahmud, Nurul Syamimi Dynal, Nur Athirah Mohamad Adip and Ahmad Zuhaili Abdullah
Additional contact information
Nurazree Mahmud: Faculty of Business & Management, Universiti Teknologi MARA, Cawangan Melaka, Kampus Bandaraya Melaka, 110, Off Jalan Hang Tuah, 75350 Melaka, Malaysia.
Nurul Syamimi Dynal: Faculty of Business & Management, Universiti Teknologi MARA, Cawangan Melaka, Kampus Bandaraya Melaka, 110, Off Jalan Hang Tuah, 75350 Melaka, Malaysia.
Nur Athirah Mohamad Adip: Faculty of Business & Management, Universiti Teknologi MARA, Cawangan Melaka, Kampus Bandaraya Melaka, 110, Off Jalan Hang Tuah, 75350 Melaka, Malaysia.
Ahmad Zuhaili Abdullah: Faculty of Business & Management, Universiti Teknologi MARA, Cawangan Melaka, Kampus Bandaraya Melaka, 110, Off Jalan Hang Tuah, 75350 Melaka, Malaysia.

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 14, 466-473

Abstract: Small and medium manufacturing businesses (SMEs) are now enhancing their operational performance by better managing their supply chains. To achieve better management, a firm must investigate several aspects, including supply chain management and quality management practices. The study aims to establish the relationship between various quality management practices, such as process management, continuous improvement, and leadership, and their impact on supply chain performance in selected SMEs in Malaysia. Primary sources, specifically questionnaires distributed to respondents via online Google Forms and printed copies, provided the data for this study. This study included a purposive sample of 40 respondents from specifically selected SMEs in Johor, Melaka, and Negeri Sembilan. The study found no statistically significant relationship between process management, continuous improvement, and leadership with regard to supply chain performance. This suggests that these aspects of quality management practices are not essential for enhancing supply chain performance. Further research is therefore suggested to look for other strategic management factors possible, such as business analytics, innovation, and talent management that might improve supply chain performance.

Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.rsisinternational.org/journals/ijriss/ ... issue-14/466-473.pdf (application/pdf)
https://rsisinternational.org/journals/ijriss/arti ... e-in-malaysian-smes/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bcp:journl:v:8:y:2024:i:14:p:466-473

Access Statistics for this article

International Journal of Research and Innovation in Social Science is currently edited by Dr. Nidhi Malhan

More articles in International Journal of Research and Innovation in Social Science from International Journal of Research and Innovation in Social Science (IJRISS)
Bibliographic data for series maintained by Dr. Pawan Verma ().