“Assessing the Water Supply Chain Activities in Tanzania Water Authorities, a case of Arusha regionâ€

Prof Wang Jiuhe, Davis Festo Matari, Kwabena Amanor Anim-Boateng and Lincoln G F Morris
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Prof Wang Jiuhe: School of Economics and Management, Yanshan University, Qinhuangdao,006000 China
Davis Festo Matari: School of Economics and Management, Yanshan University, Qinhuangdao,006000 China
Kwabena Amanor Anim-Boateng: School of Economics and Management, Yanshan University, Qinhuangdao,006000 China
Lincoln G F Morris: School of Economics and Management, Yanshan University, Qinhuangdao,006000 China

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 4, 1406-1435

Abstract: An efficient supply chain has been critical to the success of businesses, the maximization of profits in the service sector, and the water service authority in particular. This is to guarantee complete customer happiness for the people and the growth of the nation. This study has focused on the assessment of different activities done as well as the better strategies and strength of the authorities towards assuring full customer satisfactions a case of Arusha Urban Water Supply and Sewerage Authority, Arusha town, Tanzania. It have addressed various issues related to the effectiveness of the water supply services by the authority to meet customer need and produce full customer satisfactions. Based on the established objectives, which included examining the activities involved in the water services supply chain and identifying the key tactics and capabilities employed by the authority to address issues and meet customer requests, data were gathered from both the authority and customers. Various forms of surveys, interviews, documents, and observations were employed in the data collection process. Based on the results, the researcher concluded that the authority carries out various tasks associated with water supply and that various tactics are used in day-to-day operations to ensure that customers receive effective and efficient water supply services, some of which are accompanied by strengths observed. Although the authorities have made an effort to meet the needs of the public, they have encountered obstacles and other issues. As a result, they must adapt and implement additional tactics in order to improve performance as advised. In order to guarantee complete customer pleasure for each person’s growth as well as the development of the nation, the advice went on to offer improved tactics that may be used to boost the efficacy in the performance of water supply services. Journa1405l:International Journal of Research and Innovation in Social Science (IJRISS)

Date: 2024
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