Evaluation of Training Effectiveness, Perceptions, and Satisfaction in a Mobile Phone Repair Course

Nurul Husna Jamian, Lily Marlia Abdul Latif, AhmadSamsiah Abdul Razak, Ini Imaina Abdullah and Farahidatul Akmar Awaludin
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Nurul Husna Jamian: School of Mathematical Sciences Studies, College of Computing, Informatics and Mathematics, Universiti Teknologi MARA, Perak Branch, Tapah Campus, Malaysia
Lily Marlia Abdul Latif: School of Mathematical Sciences Studies, College of Computing, Informatics and Mathematics, Universiti Teknologi MARA, Perak Branch, Tapah Campus, Malaysia
AhmadSamsiah Abdul Razak: School of Mathematical Sciences Studies, College of Computing, Informatics and Mathematics, Universiti Teknologi MARA, Perak Branch, Tapah Campus, Malaysia
Ini Imaina Abdullah: School of Mathematical Sciences Studies, College of Computing, Informatics and Mathematics, Universiti Teknologi MARA, Perak Branch, Tapah Campus, Malaysia
Farahidatul Akmar Awaludin: Academy of Language Studies, Universiti Teknologi MARA, Perak Branch, Tapah Campus, 35400 Tapah Road, Perak, Malaysia

International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 9, 3088-3094

Abstract: This study highlights the value of skill-based initiatives in promoting economic self-sufficiency and enhancing human capital. The rising prevalence of mobile phones among various age demographics underscores the escalating significance of mobile phone repair competencies. This study assesses a mobile phone repair course of ten participants, ages 18 to 22, took in Perak, Malaysia, with the goal of giving them practical skills. This study underscores the significance of skill-based programs in fostering economic self-sufficiency and augmenting human capital. The course emphasised practical instruction, supplemented by pre-course and post-course surveys to evaluate participants’ knowledge and repair experiences. The analysis also encompassed participants’ perceptions and satisfaction regarding the course. The findings of descriptive survey indicated substantial enhancements in overall knowledge regarding mobile phones and repair methodologies. The majority of participants acknowledged high levels of satisfaction with the course as a whole, including the achievement of the course objectives, the modules, the facilities, and the speaker delivery. Participants underscored the necessity of sustaining this course owing to the advantages of these skills in minimising personal expenses and generating work prospects.

Date: 2024
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