Local Service Delivery System on Decentralized Function of Selected Local Government Units in Calabarzon: Input to Policy Development

Jesse Nelson P. Llana
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Jesse Nelson P. Llana: Batangas State University

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 16, 35-43

Abstract: The study was conducted to assess the Local Service Delivery System on Decentralized Function of Selected Local Government Units In CALABARZON. Specifically, this study aimed to: determine the profile of the respondents in terms of age, sex, educational attainment, civil status, plantilla position and number of years in the service; find out what input to policy development may be proposed to enhance the local service delivery system. The respondents were composed of thirty (30) regular employees of nineteen (19) cities of CALABARZON with a total of 570 respondents. In analyzing the data gathered, various statistical tools were used, namely: frequency/percentage, weighted mean, independent t-test, one-way analysis of variance, quota sampling and GPower. Consequently, the researcher also threshed out the six (6) local service delivery system on decentralized function of local government units. Based on the findings of the study, the researcher found out that in terms of profile of the respondents, most of the employees are ages 36-55, college graduate while in terms of sex, most of them are female. The study also reveals that most of the respondents are married with the position of coordinator, and as to the number of years in the service, most of the respondents are in 7-9 years. Moreover, the study reveals that the assessment of the respondents in the local service delivery system is marginally fulfilled and that most of the challenges encountered by the respondents are negative attitude, interference of councilors and limited knowledge and skills among staff; that there is significant difference in the assessment of respondents in the local service delivery system when grouped according to profile. Based on the analysis an impact to policy development for local service delivery system on decentralized function of local government units has been made

Date: 2025
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