Davao City Business Tax Online Payment System: An Assessment

Nariman A. Romanda and Aristeo C. Salapa
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Nariman A. Romanda: Administrative Officer III Public Safety and Security Office City Government of Davao
Aristeo C. Salapa: Faculty-University of Southeastern Philippines

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 14, 1327-1336

Abstract: This study assessed the Online Payment System for Business Tax in Davao City, utilizing a descriptive-evaluative research design. Respondents, selected through purposive sampling were surveyed to evaluate their perceptions of the system while secondary data from 2018 to October 2023 was analyzed as well as challenges encountered. The study measured taxpayers’ satisfaction and identified challenges using mean scores and thematic analysis. Findings revealed that the system was generally perceived as well-structured, with strong ratings in transparency and security. However, accessibility and dispute resolution mechanisms were identified as key areas for improvement. Despite a significant increase in taxpayers from 2019 to 2022, a 39.34% decline in 2023 raised concerns regarding economic and policy-related factors. Furthermore, the identified administrative process inefficiencies, and system accessibility and availability, as major challenges affecting user experience.

Date: 2025
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