The Influence of Organizational Culture and Ethnic Diversity on Police Officer Performance: A Systematic Literature Review

Razi Jaafar and Khairol Anuar Kamri
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Razi Jaafar: Department of Social Science, Centre for General Studies and Cocurricular, University Tun Hussein Onn Malaysia, 86400 Parit Raja, Batu Pahat, Johor, Malaysia
Khairol Anuar Kamri: Department of Social Science, Centre for General Studies and Cocurricular, University Tun Hussein Onn Malaysia, 86400 Parit Raja, Batu Pahat, Johor, Malaysia

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 7, 1220-1231

Abstract: This systematic literature review (SLR) analyzes the influence of organizational culture and ethnic diversity on police officer performance, emphasizing global studies. The study consolidates findings from 35 pertinent studies published between 2020 and 2025, highlighting main issues concerning organizational culture, ethnic diversity, and their collective impact on police officer outcomes. Essential findings indicate that a constructive corporate culture improves police officer performance by fostering trust, transparency, inclusion, and professionalism, whereas detrimental cultures result in diminished morale, misconduct, and inadequate community interactions. The presence of ethnic diversity in the police force is essential for enhancing community participation, decision-making, and problem-solving. Nonetheless, issues including implicit bias, internal discord, and miscommunication may emerge if diversity is not adeptly managed. The interaction between corporate culture and ethnic diversity greatly impacts police officer outcomes, yielding favourable effects when both elements converge to promote inclusivity and trust. This analysis underscores the necessity for additional research on the enduring effects of organizational culture and ethnic diversity. Recommendations for law enforcement agencies emphasize the establishment of supportive cultures and the management of diversity to improve police performance and foster community trust.

Date: 2025
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