E-Request Document Tracking System (ERD Track) with SMS Notification: Streamlining Administrative Operations

Morshid A. Sabal and Elmer C Buenavides
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Morshid A. Sabal: Sultan Kudarat State University, Philippines
Elmer C Buenavides: Sultan Kudarat State University, Philippines

International Journal of Research and Innovation in Social Science, 2025, vol. 9, issue 7, 1318-1334

Abstract: A long waiting times for document transactions are common in government agencies, negatively affecting client satisfaction. To address this issue, the Ministry of Basic, Higher, and Technical Education in the Bangsamoro Autonomous Region has developed an e-request document tracking system with SMS notifications. This study aims to develop and evaluate “ERD Track,†an Electronic Request Document Tracking System designed to streamline document requests in the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM). It assesses the system’s quality in terms of system quality, information quality, ease of use, usefulness, and acceptability. The study also examines whether these ratings vary by user division and evaluates ERD Track’s preference over traditional methods in these areas. The results will highlight the system’s effectiveness in improving document request processes in BARMM. The researcher used the agile method in the system development process and distributed survey questionnaires to clients from various school divisions within the MBHTE BARMM, including regional processor users, to evaluate the developed system. The collected data were organized, tabulated, analyzed, and interpreted using statistical methods such as the mean, standard deviation, independent t-test, and ANOVA.

Date: 2025
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