A Paradigmatic Shift in Public Service Delivery: Inclusive, Efficient and Secure DPI

Payal Malik (), Nikita Jain (), Bhargavee Das () and Shiva Kanwar ()
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Payal Malik: Indian Council for Research on International Economic Relations

Indian Council for Research on International Economic Relations (ICRIER) Report from Indian Council for Research on International Economic Relations (ICRIER), New Delhi, India

Abstract: Digital Public Infrastructure (DPI) is increasingly shaping the architecture through which governments deliver public services, with digital identity, interoperable payments, data-sharing frameworks and other common digital rails enabling services to operate at greater scale. This report examines whether and how DPI can represent a paradigmatic shift in public service delivery, moving beyond the digitisation of existing processes towards systems that are more accessible, inclusive, efficient and secure. The report uses a novel framework to analyse two quite different cases: Direct Benefit Transfer, a welfare programme that runs on top of India's foundational DPI, and the Ayushman Bharat Digital Mission, a sectoral DPI built specifically for health. Each has been analysed alongside Australia’s experience. It considers the evolution of these systems, their institutional and technological architecture, and the opportunities and challenges that emerge as they operate at scale, with particular attentio to inclusion and last-mile access, efficiency and outcomes, security and resilience, and the role of public and private actors.

Keywords: DPI; PDS; Ayushman Bharat; cybersecurity; Healthcare; India; Australia; icrier (search for similar items in EconPapers)
Pages: 112 page
Date: 2026-09
New Economics Papers: this item is included in nep-mac and nep-pay
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