Scenes from a marriage: bancassurance and litigation with clients in the Italian market

Marta Auricchio (), Alessandro Bracale (), Sara Imposimato () and Francesco Privitera ()
Additional contact information
Marta Auricchio: Bank of Italy
Alessandro Bracale: Bank of Italy
Sara Imposimato: Bank of Italy
Francesco Privitera: Bank of Italy

No 798, Questioni di Economia e Finanza (Occasional Papers) from Bank of Italy, Economic Research and International Relations Area

Abstract: Bancassurance can be generally defined as the joint effort of banks and insurers to provide insurance products and services to the banks’ customer base. Exploiting a brand new dataset, this paper aims at shedding light on whether a link exists between the level of bancassurance integration and the degree of litigation with clients on bancassurance products linked to loans. To address possible causality issues we exploit both the panel structure of the dataset and an instrumental variable approach. Results suggest that the intensity of bancassurance relationship does not affect the level of customer litigation and viceversa.

Keywords: Bancassurance; service quality; customer complaints; Italian market (search for similar items in EconPapers)
JEL-codes: G21 G22 (search for similar items in EconPapers)
Date: 2023-10
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.bancaditalia.it/pubblicazioni/qef/2023-0798/QEF_798_23.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bdi:opques:qef_798_23

Access Statistics for this paper

More papers in Questioni di Economia e Finanza (Occasional Papers) from Bank of Italy, Economic Research and International Relations Area Contact information at EDIRC.
Bibliographic data for series maintained by ().