Influence of Digitization of Public Records on Service Delivery of Government Institutions. A Literature Review

Joyce Wanjiru ()

African Journal of Information and Knowledge Management, 2022, vol. 1, issue 1, 51 - 63

Abstract: Purpose: The aim of the study was to examine the influence of digitization of public records on service delivery of government institutions. Methodology: This study adopted a desktop literature review. It utilized content analysis of the reviewed literature related to digitization of e-government services in public service delivery. Findings: The study revealed that use of e-government enabled database sharing, lowered the costs of delivering services, reduced time taken to process a transaction, lead to improved management of records, eased working procedure and improved staff productivity. Unique Contribution to Theory, Practice and Policy: The study recommends enactment of policies aimed at regulating of e-government implementation. The study also recommends that there is need for the government to ensure they have enough funds to ensure they are ready for ICT projects, good practice, effective project, coordination and change management.

Keywords: Digitization; Public Service Delivery; Records; Government Institutions (search for similar items in EconPapers)
Date: 2022
References: Add references at CitEc
Citations:

Downloads: (external link)
https://iprjb.org/journals/index.php/AJIKM/article/view/1760 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bdu:oajikm:v:1:y:2022:i:1:p:51-63:id:1760

Access Statistics for this article

More articles in African Journal of Information and Knowledge Management from IPRJB
Bibliographic data for series maintained by Chief Editor ().