Evaluating the Implementation of Smart Pharmacy Vending Machines in UAE Hospitals

Taif Ibrahim Ismaeil Al Mandoos ()

International Journal of Technology and Systems, 2025, vol. 10, issue 3, 45 - 56

Abstract: Purpose: The research assesses the use of smart pharmacy vending machines in UAE hospitals with the view of enhancing operational efficiency, minimizing patient waiting time, and improving patient experiences. It seeks to explore how such technologies impact patient satisfaction and waiting times as well as explores the barriers and enablers that impact their successful implementation in the UAE health context. Methodology: A mixed-method design is used, incorporating qualitative interviews with pharmacists and hospital administrators and quantitative questionnaires given to patients and healthcare staff in selected UAE hospitals. This allows integrated analysis of system performance measures, patient service outcomes, and stakeholder views. Findings: The anticipated outcomes are measurable wait time reductions for patients, enhanced accuracy of dispensing medication, and greater patient satisfaction because of increased accessibility and convenience. The research also outlines enablers like active stakeholder involvement, sufficient funding, and favorable policy environments, as well as barriers like resistance to technology adoption, lack of proper training for staff, and infrastructural constraints. Unique Contribution to Theory, Practice and Policy: The study emphasizes the necessity for specific training programs, increased awareness campaigns, and strong policy environments to encourage the uptake of smart pharmacy vending machines. The research provides useful recommendations for policymakers, hospital management, and technology developers in the UAE to join the digital health transformation agenda of the country. Moreover, the research makes a contribution to international literature on pharmacy automation and offers actionable advice to close the gap between digital innovation and traditional healthcare provision in emerging health markets.

Keywords: Smart Pharmacy Vending Machines; Patient Satisfaction; Healthcare Digital Transformation; UAE Hospitals (search for similar items in EconPapers)
Date: 2025
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