EFFECT OF INFORMATION TECHNOLOGY CAPABILITY ON COMPETITIVE ADVANTAGE OF THE KENYAN BANKING SECTOR

James Gathogo Kamau (), R. Eng. Dr. Thomas A. Senaji () and Dr. Susan C. Nzioki ()

International Journal of Technology and Systems, 2019, vol. 4, issue 1, 1 - 20

Abstract: Purpose: The study sought to establish the effect of Information Technology Capability on competitive advantage of the banking sector in Kenya. Methodology: The study is anchored on the McKinsey 7S Framework Model and the dynamic capability Theory. A positivist research philosophy was adopted for the study. Focusing on 39 operational commercial banks in Kenya, a descriptive survey design was adopted. Primary data was collected and applied in the study. Findings: The relationship between the variables was tested using ordinary east square regression model. The study findings revealed that strategic capabilities, that is information technology capability have a positive and significant effect on competitive advantage of commercial banks in Kenya. Unique contribution to theory, practice and policy: The study findings led to the recommendation that the commercial banks should enhance the practices that improves their strategic capabilities.

Keywords: Information Technology Capability; Commercial Bank and Competitive Advantage (search for similar items in EconPapers)
Date: 2019
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