An Investigation of Business Process Maturity: Report on Croatian Companies

Glavan Ljubica Milanović ()
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Glavan Ljubica Milanović: University of Zagreb, Faculty of Economics and Business, Croatia

Business Systems Research, 2020, vol. 11, issue 2, 159-165

Abstract: Background: Nowadays, organizations try to improve their performance by focusing on the business process orientation (BPO) perspective. This perspective views companies as a mixture of unified business processes. A few methodologies can be used for analysing BPO maturity state. The maturity model shows the level of acceptance of the process-oriented approach in the business practice of a certain company. Recognizing different BPO levels can help companies execute, improve and manage their processes.Objectives: The primary aim of this research is to give a report on BPO maturity of Croatian companies and to stress the importance of key turning points.Methods/Approach: The cluster analysis method was used to analyse the survey results.Results: Croatian companies are currently evolving from the Defined level to the Linked level of BPO maturity.Conclusions: The results of the cluster analysis have shown that companies in Croatia have to improve all key turning points, with a special emphasis on the strategic view.

Keywords: process management; business maturity; cluster analysis; Croatian companies; turning points (search for similar items in EconPapers)
JEL-codes: M15 M21 (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:bit:bsrysr:v:11:y:2020:i:2:p:159-165:n:12

DOI: 10.2478/bsrj-2020-0022

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