Quality Assurance Mechanisms that Enhances Academic and Administrative Performance in Public Higher Learning Institutions in Zambia

Harrison Daka, Shanziwe Abesi Mijere, Ireen Bwembya, Lydia Mukuka Mulenga – Hagane, Boniface Banda and Friday Chasowa Chazanga
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Harrison Daka: Department of Educational Administration and Policy Studies, University of Zambia
Shanziwe Abesi Mijere: Department of Educational Administration and Policy Studies, University of Zambia
Ireen Bwembya: Ministry of Education
Lydia Mukuka Mulenga – Hagane: University of Zambia Library, University of Zambia
Boniface Banda: University of Zambia Library, University of Zambia
Friday Chasowa Chazanga: Communication Information and Computer Technology

International Journal of Research and Scientific Innovation, 2025, vol. 12, issue 6, 1045-1062

Abstract: The study evaluated how the quality assurance mechanisms in Higher learning institutions in Zambia enhances academic and administrative performance. The objective was to evaluate quality assurance mechanism effectiveness in enhancing academic and administrative performance. The study employed a convergent parallel mixed-methods design, collecting quantitative data through questionnaires from 89 academic staff and qualitative data through interviews with 20 administrative staff and Quality Assurance Directorate personnel. Data analysis included descriptive statistics, chi-square tests, correlation analysis, multiple regression, and thematic analysis. Quality assurance mechanisms showed varying effectiveness across functions, with student assessment rated highest (mean=1.92). Regression analysis identified awareness level as the strongest predictor of perceived effectiveness (β=0.412, p

Date: 2025
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