Usage of English Communicative Skills in the Workplace Context

Bundit Anuyahong
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Bundit Anuyahong: English Department, College of General Education and Languages, Thai-Nichi Institute of Technology, Bangkok, Thailand

International Journal of Research and Scientific Innovation, 2021, vol. 8, issue 4, 119-122

Abstract: The purposes of this study were 1) to investigate usage of English communicative skills in the workplace context, and 2) to study additional suggestions from respondents. The research samples were 350 staff working in different fields and organizations in Bangkok derived through Simple Random Sampling technique. The instruments used for collecting the data were the rating-scale and open-ended questionnaire. Frequency, percentage, mean, standard deviation and content analysis were used for data analysis. The research findings presented that usage of English communicative skills in the workplace context was at the highest level. The highest usage communicative skill was Listening skills and the lowest one was Reading skills. The additional suggestions from the respondents highly concerned on a training for making or receiving business phone call, interpreting and translating documents in English, English workshop or seminar, and socializing formally with business partners.

Date: 2021
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