Does Voice Gap Influence Workers’ Job Attitudes and Well‐Being? Measuring Voice as a Dimension of Job Quality

Yaminette Díaz‐Linhart, Thomas Kochan, Arrow Minster, Dongwoo Park and Duanyi Yang

British Journal of Industrial Relations, 2025, vol. 63, issue 3, 429-444

Abstract: This article investigates worker voice as a dimension of job quality and examines its link with job‐related outcomes. We refine and test a multi‐measure concept of the ‘voice gap’ to capture how much influence workers expect to have compared to what they actually have on a set of work‐related issues. Analysing a survey of 1307 American workers, we find that workers distinguish between a voice gap on issues related to their own interests (‘worker‐issues voice gap’) and those related to their employing organization's interests (‘organizational‐strategy voice gap’). Even after controlling for other dimensions of job quality, a larger voice gap is statistically associated with lower job satisfaction and well‐being, as well as higher levels of burnout and turnover intention. Additionally, we find that worker‐issues voice gap has a stronger and more significant effect than an organizational‐strategy voice gap. Based on these results, we recommend incorporating the voice gap measure in future worker voice research and as a practical tool for evaluating voice as a dimension of job quality.

Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
https://doi.org/10.1111/bjir.12866

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bla:brjirl:v:63:y:2025:i:3:p:429-444

Ordering information: This journal article can be ordered from
http://www.blackwell ... bs.asp?ref=0007-1080

Access Statistics for this article

British Journal of Industrial Relations is currently edited by Edmund Heery

More articles in British Journal of Industrial Relations from London School of Economics Contact information at EDIRC.
Bibliographic data for series maintained by Wiley Content Delivery ().