An Empirical Study on Critical Factors Affecting Employee Satisfaction

Siqing Shan, Cangyan Li, Wei Yao, Jihong Shi and Jie Ren

Systems Research and Behavioral Science, 2014, vol. 31, issue 3, 447-460

Abstract: With the rapid development of information technology (IT), IT service quality has become a popular topic in both academic circles and enterprises. Based on the literature, the factors influencing employee satisfaction in Lenovo Group were studied. In terms of users in IT enterprises, a comprehensive evaluation index system of employee satisfaction was established based on a survey and a thorough data analysis. Using the structural equation modelling method, the critical factors affecting employee satisfaction and their interrelationships are identified. This method has practical value and can be used as a reference for employee satisfaction measurement and management in IT service enterprises. Copyright © 2014 John Wiley & Sons, Ltd.

Date: 2014
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